Support

Questions, bug reports or just saying hi? Email us — we read everything.

Frequently asked questions

The widget isn't updating.

iOS decides how often widgets refresh — usually every 15–30 min. Long-press the widget → Edit Widget to force a refresh, or open the app to fetch fresh departures immediately.

My country isn't listed.

We currently support Sweden, UK, Germany (Berlin + Munich), Austria and Switzerland. More countries are added regularly — email us and we'll bump your city up the queue.

Can I cancel my Premium subscription?

Yes, anytime. iOS Settings → your Apple ID → Subscriptions → TransitEU Premium → Cancel. You keep access until the end of the current paid period.

Why did the app suggest the wrong stop?

Our results come from open transit APIs run by each city. Occasionally two stops share a name. Search with more detail (e.g. "Odenplan T-bana" instead of "Odenplan") to disambiguate.

How do I request a refund?

Refunds are handled entirely by Apple. Visit reportaproblem.apple.com, find your TransitEU subscription, and pick a reason.